Terms and Conditions

Legal Compliance:

Medicco Healthcare Limited will comply with all UK legislations in the course of carrying out it's information gathering services, specifically The Regulations for Investigatory Powers Act 1990 for surveillance gathering, as well as Para 2, Article 8 of The Human Rights Act. Also all personal data will be held and dealt with in such a manner as to accord entirely with the provisions of the Data Protection Act 1998, and the new GDPR 2018 as listed at the bottom of this page.

Liability:

Medicco Healthcare Limited excludes all liability and refunds in respect of any information, accuracy of information, software, programmes, devices, items or any other material made available. The information/part information from Medicco Healthcare Limited that can lead to full information by the purchaser, is used entirely at the discretion of the purchaser and viewed as completion of task once provided. In no event will Medicco Healthcare Limited be liable to the Client or any third party, for any damages including but not limited to: service interruptions caused by Acts of God, power failures or any other circumstances beyond our reasonable control. Any financial loss or other incidental, consequential, punitive, or special damages arising out of the operation of or inability to provide the Service/s by Medicco Healthcare Limited or any of it’s sub-contractors, is at the clients risk and Medicco Healthcare Limited makes no guarantee that the information contained in reports provided to a client, whether implied or stated, either orally communicated or in writing, are always 100% accurate. Medicco Healthcare Limited will always endeavour to provide accurate details, but accepts no liability for any inaccuracies in its reporting, the use, misuse of or any loss arising from its reports.

Complaints & GDPR / General Data Protection Regulation 2018 Compliance:

These terms and conditions shall be governed by English Law and any dispute arising out of or in connection with the same shall be determined by the English Courts. Medicco Healthcare Limited will always endeavour to provide a professional service with high integrity, and due diligence will also be carried out to ensure clients are using this agency’s services for legal purposes. In the unlikely event that a client is unsatisfied with Medicco Healthcare Limited's work, then any complaints should be made in the first instance to this agency’s Chief Executive Officer. If a solution to the complaint cannot be agreed with the MD, then the client is free to refer their complaint to the appropriate ombudsman.

PERSONAL DATA PROCESSING STATEMENT TO COMPLY WITH THE 2018 GDPR (General Data Protection Regulations).

 Data Controller: Founder and Chief Executive Officer 

Medicco Healthcare Limited's Office is based in Kemp House 160 City Road, London, EC1V 2NX. Office Tel: 0800 009 6020 . E-Mail: cs@medicco.co.uk

This statement describes in general terms, the personal data being processed by: Medicco Healthcare Limited

Nature of work – Investigative Services.

Description of processing. The following is a broad description of the way this organisation/data controller processes personal information, to comply with GDPR 2018:

YOUR CONSENT:

By the act of your contacting Medicco Healthcare Limited and subsequent use of this agency’s services, you are therefore viewed as giving your consent for this agency to use any information you provide, to help Medicco Healthcare Limited staff (and subcontractors when appropriate), to successfully resolve your  requirement. Your information will NOT be passed onto any marketing, sales or other irrelevant organisation, as your information is viewed by Medicco Healthcare Limited as confidential.

YOU MAY WITHDRAW YOUR CONSENT AT ANY TIME BY EMAIL TO THIS AGENCY VIA: CS@MEDICCO.CO.UK.

Reasons/purposes for processing information: To help successfully resolve a customer’s investigative requirements, often gathering evidence to justify a relationship separation, for debt recovery, for the prevention of crime and other similar issues related to Article 8 of the Human Rights Act and in the interest of Justice.   

Type/classes of information processed:

We process information relevant to the above reasons/purposes. This may include: • personal details • family, lifestyle and social circumstances • financial details • employment and education details • goods or services provided We also process sensitive classes of information that may include: • physical or mental health details • racial or ethnic origin • religious or other beliefs of a similar nature • other information related to investigations.

Who the information may be shared with:

To achieve success with a customer’s service  requirement, we may on occasions share relevant information with • Medicco Healthcare Limited Staff • Other subcontracted detectives, tracing agents &/or debt recovery agencies • The police if requested, and any other relevant party that the customer is agreeable to &/or recommends.

Security, transfer & duration of Information:

Medicco Healthcare Limited ensures that there are at least five levels of security to ensure protection of information, including password protected electronic files, lockable physical filing cabinets, Three lockable doors between the office and front door as well as CCTV around the alarmed premises. When transferring sensitive/confidential information between customers, especially to/from international customers, then this agency will use secure mailing methods. All information/records on a subject’s case, will be deleted after one month from when the case is concluded. This duration is seen as a reasonable compromise, between redundant information laying dormant on our files, and the possibility of the information being required again for the customer returning for related work.   

MEDICCO HEALTHCARE LIMITED HAS ALSO IMPLEMENTED PROCEDURES, SO AS TO CATER FOR THE NEW 2018 GENERAL DATA PROTECTION REGULATIONS GDPR, AS PER THE ICO GUIDELINES AS FOLLOWS:

1. AWARENESS:

You should make sure that decision makers and key people in your organisation are aware that the law is changing to the GDPR. They need to appreciate the impact this is likely to have and identify areas that could cause compliance problems under the GDPR. It would be useful to start by looking at your organisation’s risk register, if you have one. Implementing the GDPR could have significant resource implications, especially for larger and more complex organisations. You may find compliance difficult if you leave your preparations until the last minute.

2. INFORMATION YOU HOLD:

You should document what personal data you hold, where it came from and who you share it with. You may need to organise an information audit across the organisation or within particular business areas. The GDPR requires you to maintain records of your processing activities. It updates rights for a networked world. For example, if you have inaccurate personal data and have shared this with another organisation, you will have to tell the other organisation about the inaccuracy so it can correct its own records. You won’t be able to do this unless you know what personal data you hold, where it came from and who you share it with. You should document this. Doing this will also help you to comply with the GDPR’s accountability principle, which requires organisations to be able to show how they comply with the data protection principles, for example by having effective policies and procedures in place.

3. COMMUNICATING PRIVACY INFORMATION:

You should review your current privacy notices and put a plan in place for making any necessary changes in time for GDPR implementation. When you collect personal data you currently have to give people certain information, such as your identity and how you intend to use their information. This is usually done through a privacy notice. Under the GDPR there are some additional things you will have to tell people. For example, you will need to explain your lawful basis for processing the data and your data retention periods etc.

4. INDIVIDUALS RIGHTS:

You should check your procedures to ensure they cover all the rights individuals have, including how you would delete personal data or provide data electronically and in a commonly used format. The GDPR includes the following rights for individuals:

the right to be informed;

the right of access;

the right to rectification;

the right to erasure;

the right to restrict processing;

the right to data portability;

the right to object; and

the right not to be subject to automated decision-making including profiling.

On the whole, the rights individuals will enjoy under the GDPR are the same as those under the DPA but with some significant enhancements. If you are geared up to give individuals their rights now, then the transition to the GDPR should be relatively easy. This is a good time to check your procedures and to work out how you would react if someone asks to have their personal data deleted, for example. Would your systems help you to locate and delete the data? Who will make the decisions about deletion? The right to data portability is new. It only applies:

to personal data an individual has provided to a controller;

where the processing is based on the individual’s consent or for the performance of a contract; and when processing is carried out by automated means.

You should consider whether you need to revise your procedures and make any changes. You will need to provide the personal data in a structured commonly used and machine readable form and provide the information free of charge.

5. SUBJECT ACCESS REQUESTS:

You should update your procedures and plan how you will handle requests to take account of the new rules:

In most cases you will not be able to charge for complying with a request.

You will have a month to comply, rather than the current 40 days.

You can refuse or charge for requests that are manifestly unfounded or excessive.

If you refuse a request, you must tell the individual why and that they have the right to complain to the supervisory authority and to a judicial remedy. You must do this without undue delay and at the latest, within one month.

If your organisation handles a large number of access requests, consider the logistical implications of having to deal with requests more quickly. You could consider whether it is feasible or desirable to develop systems that allow individuals to access their information easily online.

6. LAWFUL BASIS FOR PROCESSING PERSONAL DATA:

You should identify the lawful basis for your processing activity in the GDPR, document it and update your privacy notice to explain it. Many organisations will not have thought about their lawful basis for processing personal data. Under the current law this does not have many practical implications. However, this will be different under the GDPR because some individuals’ rights will be modified depending on your lawful basis for processing their personal data. The most obvious example is that people will have a stronger right to have their data deleted where you use consent as your lawful basis for processing. You will also have to explain your lawful basis for processing personal data in your privacy notice and when you answer a subject access request. The lawful bases in the GDPR are broadly the same as the conditions for processing in the DPA. It should be possible to review the types of processing activities you carry out and to identify your lawful basis for doing so. You should document your lawful bases in order to help you comply with the GDPR’s ‘accountability’ requirements.

7. CONSENT:

You should review how you seek, record and manage consent and whether you need to make any changes. Refresh existing consents now if they don’t meet the GDPR standard. You should read the detailed guidance the ICO has published on consent under the GDPR, and use our consent checklist to review your practices. Consent must be freely given, specific, informed and unambiguous. There must be a positive opt-in – consent cannot be inferred from silence, preticked boxes or inactivity. It must also be separate from other terms and conditions, and you will need to have simple ways for people to withdraw consent. Public authorities and employers will need to take particular care. Consent has to be verifiable and individuals generally have more rights where you rely on consent to process their data. You are not required to automatically ‘repaper’ or refresh all existing DPA consents in preparation for the GDPR. But if you rely on individuals’ consent to process their data, make sure it will meet the GDPR standard on being specific, granular, clear, prominent, opt-in, properly documented and easily withdrawn. If not, alter your consent mechanisms and seek fresh GDPR-compliant consent, or find an alternative to consent.

8. CHILDREN:

You should start thinking now about whether you need to put systems in place to verify individuals’ ages and to obtain parental or guardian consent for any data processing activity. For the first time, the GDPR will bring in special protection for children’s personal data, particularly in the context of commercial internet services such as social networking. If your organisation offers online services (‘information society services’) to children and relies on consent to collect information about them, then you may need a parent or guardian’s consent in order to process their personal data lawfully. The GDPR sets the age when a child can give their own consent to this processing at 16 (although this may be lowered to a minimum of 13 in the UK). If a child is younger then you will need to get consent from a person holding ‘parental responsibility’. This could have significant implications if your organisation offers online services to children and collects their personal data. Remember that consent has to be verifiable and that when collecting children’s data your privacy notice must be written in language that children will understand.

9. DATA BREACHES:

You should make sure you have the right procedures in place to detect, report and investigate a personal data breach. Some organisations are already required to notify the ICO (and possibly some other bodies) when they suffer a personal data breach. The GDPR introduces a duty on all organisations to report certain types of data breach to the ICO, and in some cases, to individuals. You only have to notify the ICO of a breach where it is likely to result in a risk to the rights and freedoms of individuals – if, for example, it could result in discrimination, damage to reputation, financial loss, loss of confidentiality or any other significant economic or social disadvantage. Where a breach is likely to result in a high risk to the rights and freedoms of individuals, you will also have to notify those concerned directly in most cases. You should put procedures in place to effectively detect, report and investigate a personal data breach. You may wish to assess the types of personal data you hold and document where you would be required to notify the ICO or affected individuals if a breach occurred. Larger organisations will need to develop policies and procedures for managing data breaches. Failure to report a breach when required to do so could result in a fine, as well as a fine for the breach itself.

10 DATA PROTECTION BY DESIGN AND DATA PROTECTION IMPACT ASSESSMENTS:

It has always been good practice to adopt a privacy by design approach and to carry out a Privacy Impact Assessment (PIA) as part of this. However, the GDPR makes privacy by design an express legal requirement, under the term ‘data protection by design and by default’. It also makes PIAs – referred to as ‘Data Protection Impact Assessments’ or DPIAs – mandatory in certain circumstances. A DPIA is required in situations where data processing is likely to result in high risk to individuals, for example: · where a new technology is being deployed; · where a profiling operation is likely to significantly affect individuals; or · where there is processing on a large scale of the special categories of data. If a DPIA indicates that the data processing is high risk, and you cannot sufficiently address those risks, you will be required to consult the ICO to seek its opinion as to whether the processing operation complies with the GDPR. You should therefore start to assess the situations where it will be necessary to conduct a DPIA. Who will do it? Who else needs to be involved? Will the process be run centrally or locally? You should also familiarise yourself now with the guidance the ICO has produced on PIAs as well as guidance from the Article 29 Working Party, and work out how to implement them in your organisation. This guidance shows how PIAs can link to other organisational processes such as risk management and project management.

11 DATA PROTECTION OFFICERS:

You should designate someone to take responsibility for data protection compliance and assess where this role will sit within your organisation’s structure and governance arrangements. You should consider whether you are required to formally designate a Data Protection Officer (DPO). You must designate a DPO if you are: · a public authority (except for courts acting in their judicial capacity); · an organisation that carries out the regular and systematic monitoring of individuals on a large scale; or · an organisation that carries out the large scale processing of special categories of data, such as health records, or information about criminal convictions. The Article 29 Working Party has produced guidance for organisations on the designation, position and tasks of DPOs.

12. INTERNATIONAL:

If your organisation operates in more than one EU member state, you should determine your lead data protection supervisory authority and document this. The lead authority is the supervisory authority in the state where your main establishment is. Your main establishment is the location where your central administration in the EU is or else the location where decisions about the purposes and means of processing are taken and implemented. This is only relevant where you carry out cross-border processing – ie you have establishments in more than one EU member state or you have a single establishment in the EU that carries out processing which substantially affects individuals in other EU states. If this applies to your organisation, you should map out where your organisation makes its most significant decisions about its processing activities. This will help to determine your ‘main establishment’ and therefore your lead supervisory authority. The Article 29 Working party has produced guidance on identifying a controller or processor’s lead supervisory authority.

Medicco Healthcare Limited Principles on Personal Data

Our principles of data protection

Our approach to data protection is built around four key principles. They’re at the heart of everything we do relating to personal data.

Transparency: We process personal data in an open, honest and transparent way.

Enablement: We use data to enable connections between individuals and employers, finding the right role for the right person.

Security: We ensure security through good organisational practice as well as technical measures, this is at the heart of what we do

Accountability: 

We promote the practice of good governance, and responsibility that comes with processing personal data.

You can find out more information about the ‘GDPR’ here: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/ This Privacy Notice is intended to set out your rights and answer any queries you may have about your personal data. If you need more information, please contact: privacy@Mediccohealthcare.co.uk

Who We Are

Medicco Healthcare Limited (ICO registration ZB247914 ) is a specialist healthcare recruitment company based at Kemp House 160 City Road London EC1V 2NX. Where we act as a Data Controller, we are responsible for determining what personal data is processed and for what purpose. You have rights about how we process your data which are listed in the section “Your Privacy Rights” below. You can always contact us at privacy@meddico.co.uk

What information do we collect?

From the moment you contact us, whether it be via email, telephone, visiting our website, or some other means, we start collecting information about you. In some cases this is done when you provide information to us directly, but in other times it may be collected automatically.

When visiting our website

Data Types we Collect

We may place use session cookies for our own use and management and to allow the website to function as expected.

Our webservers themselves may log IP addresses as part of their normal function.

How and why we use the data

Our own cookies are sometimes used to enable functionality on the website, and if you disable these the website may not perform as expected, or you might have limited access to areas for features.

Third Parties who have access to this information

Cookies we use for our self to enable functionality on site – often referred to as ‘first party cookies’ are never shared with third parties.

IP addresses on webserver logs are never shared with third parties unless in response to an incident or if requested through a valid legal request.

The lawful basis for holding this information

IP addresses may be retained in other logs from our webserver. These are not shared with any third parties and held under the lawful basis of Legitimate Interest. This is because we have a legitimate interest to ensure potential cyber-attacks against our website are logged. The data is retained for 1 month unless an incident occurs in which case we may assess a longer retention period.

When registering or logging into our website

You can register on our website to share and receive information with us. When you register on the website, you may supply additional information in accordance with the conditions on the registration page.

Data Types we collect

We may hold the additional following information categories:

Contact Details

Data that can identify you

Location

Employment Information

CV

Cookies with your user ID

How and why we use the data

We hold the information you send us in order to assess job opportunities for you, and to allow you to log in securely to our website.

Third Parties who have access to this information

We will not share your information with third parties without contacting you first and asking for your written consent.

The lawful basis for holding this information

To create an account or login to our website, we must set some ‘first party session’ cookies which could be used to identify you. These are exempt from requiring consent and are just used to enable the functionality of the website.

If you upload additional personal information such as your CV, then you may reasonably expect Medicco Healthcare Limited to evaluate your skills and employment record to find suitable positions for your consideration. This personal data is therefore processed on the basis of a contract regardless of whether a position is found. We retain the information you provide for a period of 4 years after your last job placement with us. If you wish us to remove your information, please read the section below under ‘Your Privacy Rights’

When You ‘Refer a Friend’

If you recommend a friend, we will contact that person to gain their consent to hold and process their information, and we use your name as a reference in the introduction. If the person refuses consent, their details will be deleted from our systems.

Data Types we collect

The information we request from you may include:

Your name and contact details

Your friends name and contact details

Your friend’s employment information

Your location

Your friend’s location

How and why we use the data

We hold this information to contact the friend you have referred to us and gain their consent to continue to hold their data. If we cannot contact your friend within 1 month, or if they refuse to give consent, then we delete their data.

Third Parties who have access to this information

At the stage where we are gathering consent from your friend, we do not share this information with any third parties.

The lawful basis for holding this information

The Legal basis for processing this information is Legitimate Interest when it is provided to us, and then Consent if your friend agrees to us processing their data.

Your Privacy Rights

You have rights over how we store and process your data.

You can choose not to provide us with personal data

If you choose not to provide us with personal data, you can use our website, but we cannot create an account for you, or interact with you online, including about potential jobs.

You can manage your browser cookies

Medicco does not use third party cookies with the exception of Google Analytics nor cross-domain cookies that track you when you visit different websites. The cookies on our site are Non-Persistent Session (e.g. keeping you logged in during your visit to our website)

You can choose to block use of cookies using your browser settings. If you choose to disable session cookies, then you will be unable to register or login to our site. You can disable cookies used for analytics without any functional effect on your experience.

You can request that we don’t use your data for marketing to you

We may also contact you with surveys or to invite you to events. If we intend to share your information with third parties, we’ll let you know. You can opt-out from marketing by sending us an email at privacy@medicco.co.uk

You have the right to access the information we hold on you

If you wish to know what information we hold on you, please email us at privacy@medicco.co.uk and within one month we will send you information we may hold on you, for example:

The categories of data

The reason or purpose we are using your data

How long we plan to hold your data for

The categories of any third parties we may disclose your data to

Your rights on our use of your data

In some cases, there may be a conflict whereby providing your data infringes the rights and freedoms of another party, or an outstanding legal matter, which means that some of the data cannot be shared with you. In that case, we will tell you that we can’t meet your request for this reason.

You have the right to object to, or restrict the processing of your data

If you don’t want us to delete your data, but you wish for processing of some or all of it to be stopped, then you can request us to restrict the processing.

Data Portability

Data Portability applies when you have provided information in electronic means that is automatically processed. The functionality of our website does not include such systems.

You have the right to have all your data erased

You have the right to request that we erase all the information we have about you. Contact privacy@medicco.co.uk to find out how we can do this for you. There are sometimes limitations, for example during a legal dispute where MEDICCO may be required to retain information, or where the information is still necessary in the performance of a contract that MEDICCO has.

You can complain

You have a right to complain about the way we process your data to the ICO, which is the UK’s Supervisory Authority. If you have a complaint, we’d like to ask if you would contact us first to see if we can resolve your concern. Otherwise, the ICO has a helpline https://ico.org.uk/global/contact-us/helpline/

We do not transfer data outside the EU

The data you provide to us on this website does not get transferred outside of the EU.

Data Security

MEDICCO website uses encrypted communications across the entire site. Password credentials are required for secure areas, and data stored on our servers are in a physically secure data centre, backed up, and encrypted.

All systems will have some weakness that a dedicated and skilled hacker can exploit, but we review our security measures regularly and ensure that identified risks are dealt with promptly.